return policy

We have a very easy return policy. To return any items that are damaged or not as per your original order, please contact customer service within 7 days from ordering date.

  • Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on Briefs, Panties, swimwear ,Stick-On Bras, pasties and some of the accessories.
  • Products that are sold as packs cannot be returned as individual items.
  • In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled.
  • Gift cards are non-returnable.
  • Gift wrapping charges will not be refunded if goods are returned. Also, any replacements you have asked for will not be gift wrapped.

How do I return a product?

  • Simply Place Unworn, Unwashed Merchandise with All Tags Attached to The Original Packing.
  • Enclose Your Invoice Inside.
  • We can arrange for the parcel to Be picked from some locations. Call Us at 91-9310038585 Or you can send a return/exchange request online through your account  Click here  Or Write to us at info@sonaebuy.com to check if your pin code falls under this service. In case it does not, simply courier the parcel to our address.
  • Either Case, please also enclose any Sona collectible items or any other free gifts you may have received with your order.
  • Please return your purchase to the below address:
    3/1/8 Site-IV Sahibabad industrial area Ghaziabad u.p. 201010. 
  • Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.
  • Postage and charges for return of these will not be refunded.
  • Once we receive a returned parcel, we reserve, the right to refuse the return of items that show visible signs of having been worn, washed or soiled.

INTERNATIONAL RETURN POLICY

We will not accept returns or replacement.

* if you still wish to return or replacement order ,then courier charges from buyer's point to seller's point shall be borne by buyer.

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